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Member Concierge & Guest Services

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Job Description - Member Concierge & Guest Services

Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out.


DUTIES & RESPONSIBILITIES:



  • Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.

  • Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request.

  • Review and familiarize yourself with all activities/events taking place on property and in the local community.

  • Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.

  • Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage.

  • Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.

  • Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.

  • Check Departmental & Personal email and return messages promptly.

  • Check/Update the Golf Cancellation Policy daily on the Golf Course Status page.  

  • Communicate with entire team pertinent information provided directly to you.

  • Audit reservation systems to ensure correct bookings for members and guests.

  • Monitor all event waitlists for the opportunity to accommodate.

  • Notify Management if anything seems amiss with system set-ups for tee times and reservations.

  • Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building.

  • Process arrivals and offer beverage to guests while they wait.

  • Complete daily checklists per scheduled shift.

  • Contact housekeeping and/or maintenance staff with guest related requests and concerns.

  • Log any maintenance concerns and provide service recovery to guests.

  • Process departures, ensuring that all billing amounts and information are correct.  

  • Complete daily reservation Audit Report for Accounting.

  • Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day.

  • Ensure interior office is closed and locked securely upon end of each day.

  • Perform other duties as directed by Management.


QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:



  • 2 years office-related & customer service experience.

  • Knowledge of the hospitality industry is preferred.

  • Intermediate computer skills using Microsoft Word & Excel.

  • Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.

  • Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.

  • Ability to handle multiple calls while maintaining a calm demeanor.

  • Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.

  • Ability to lift up to 50lbs.

  • Job requires sitting at desk (70%) and standing & greeting (30%).


Benefits:



  • Dental insurance  

  • 401(k) with company match 

  • Employee discounts: food, retail merchandise, boat rentals

  • Golf privileges

Original job Member Concierge & Guest Services posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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