Member Contact Lending Specialist

As a Member Contact Lending Specialist, you will work closely with our members to uncover their financial needs and offer exceptional consumer loan products. Do you have a passion for service? A love of lending? Want the opportunity to “find a way” for those you serve? Community First believes in the value of personal relationships with our members. Turn strong phone and web traffic into conversations that can be life-changing for our members in this critical role.

As a Member Contact Lending Specialist with Community First Credit Union, you will:

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  Deliver exceptional, “WOW” service - every day, every time

  
  


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  Interact with members over the telephone to uncover financial needs and provide appropriate solutions utilizing products and services available within the credit union

  
  


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  Be key in telling the member’s story and working with the underwriting team to identify the best possible solutions for our members, including Home Equity, HELOC, balloon, vehicle, and a wide variety of other consumer loan products

  
  


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  Determine the best avenue for loan disbursement to ensure convenience for the member and in support of branch appointment guidelines and contact center goals

  
  


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  Customize protection solutions for all applicable lending products to include, but not limited to, payment protection, guarantee asset protection, and warranty

  
  


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  Address member questions or concerns pertaining to their accounts, mortgage loans, commercial loans, credit cards, and other products or services offered by the credit union

  
  


• Recognize opportunities to cross-sell all credit union products and referral services to increase services per household and deepen member relationships

We are open in the Member Contact Center from 7 a.m. to 6 p.m. Monday through Friday, and on Saturdays from 7 a.m. to 1 p.m. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

We are looking for a combination of:

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  Associate’s Degree in a banking, finance, business, or related field

  
  


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  Two years’ relevant experience, including prior lending and financial services experience

  
  


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  Exceptional verbal and written communication skills; strong time management and organizational skills

  
  


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  Familiarity with Microsoft office suite and web-based software packages

  
  


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  The ability to work hard, find solutions, and have fun

  
  


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  Passion for providing outstanding service to our members – internal and external

  
  

We also offer:

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  Comprehensive benefits package

  
  


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  Amazing Pension program (only 8% of private employers continue to offer!)

  
  


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  Competitive compensation

  
  


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  Generous paid time off

  
  


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  Day time hours

  
  


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  A commitment to work/life balance and community service