Member Engagement Manager

Position Summary:  We’re looking for a high-energy, relationship-driven Customer Experience Manager to be the voice our members know and trust. You’ll be on the phone daily — answering questions, solving problems, and making sure every interaction feels personal and valuable — while also creating the scripts, processes, and systems that will scale as our community grows.

This role blends hands-on support with strategic process building, and as we expand, you’ll have the opportunity to grow into a leadership position managing your own team.

What You’ll Do:

• Be the primary point of contact for members, delivering prompt, professional, and personal support.
• Solve problems with empathy and resourcefulness.
• Develop scripts, FAQs, and processes to improve and standardize our customer experience.
• Participate in community calls, events, and masterminds to keep members engaged and supported.
• Collaborate with leadership to build the customer experience function from the ground up.

What We’re Looking For:

• 5+ years in customer experience, client success, or member services (high-touch environment preferred).
• Exceptional phone communication skills and a genuine love for connecting with people.
• Strong problem-solving skills and the ability to think on your feet.
• Experience creating resources and processes for a growing team.
• Organized, proactive, and ready to grow into a leadership role.

If you thrive on connecting with people, solving problems, and building something you can take pride in — we want to talk to you.

Benefits:

• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision 
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Free enrollment in our online courses
• Servant leadership team with open door policy
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!

**New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.