Member Experience Ambassador - $18/hour

Background:

Cherry Hills Country Club, founded in 1922, is a family friendly Club with over 690 members. Facilities include a renowned championship golf course, a full-service golf shop, driving range, practice facilities, halfway house, and Par 3 course: eight outdoor tennis courts incorporating two pickleball courts, tennis shop, a family pool complex with café, junior Olympic size swimming pool and an active children’s club.

What we offer:

• Double Holiday Pay
• Employee Meals
• Golf Privileges
• Free Uniforms
• Free and Easy Parking
• Scholarship Opportunities
• Coworker Referral Bonus
• Potential for Seasonal Bonus
• Holiday Bonus
• Employee of the Month

Position Summary

The Member Experience Ambassador serves as a key frontline representative of Cherry Hills Country Club, delivering a seamless, personalized, and highly polished arrival experience for members and guests. This role acts as a caregiving handoff point between valet, bag drop, and golf operations, ensuring everyone is welcomed, guided, and supported from arrival through entry into the Club. This role plays an essential part in shaping both the first and lasting impressions of the Club experience.

The Member Experience Ambassador provides a warm, polished, and attentive presence while assisting with member flow, escorting individuals through the clubhouse, and maintaining our healthy standard of hospitality. In addition, this role supports the Ladies Locker Room with daily set-up and ongoing upkeep, ensuring a clean, organized, and member-ready environment. This opportunity requires strong interpersonal skills, attention to detail, and a passion for delivering exceptional service in a highly visible and member-focused setting. 

Core Responsibilities

Arrival Experience & Member Engagement

• Serve as a vital welcome point between valet, bag drop, and clubhouse entry.
• Greet members and guests warmly upon arrival and provide a polished first impression.
• Escort members from bag drop through the clubhouse to the Golf Shop.
• Guide members through the Hall of Champions, providing light orientation and hospitality.
• Ensure a smooth and seamless transition between departments.
• Anticipate member needs and provide proactive, attentive service.

Guest Flow & Club Navigation

• Support efficient and organized movement of members through arrival areas.
• Assist members and guests with directions, questions, and general club orientation.
• Coordinate with valet, bag drop, and golf staff to ensure continuity of service.
• Maintain awareness of peak arrival times and adjust engagement accordingly.

Ladies Locker Room Support

• Ensure the Ladies Locker Room is prepared each morning to Club standards of presentation and comfort
• Maintain a clean, organized, and member-ready environment throughout the day
• Monitor conditions and coordinate with appropriate teams for any service needs
• Provide a heartwarming and professional presence, supporting a welcoming and refined atmosphere

Standards & Presentation

• Uphold the highest standards of appearance, professionalism, and hospitality.
• Maintain a clean, organized, and welcoming environment across all assigned areas.
• Ensure all touchpoints reflect the Cherry Hills brand and service expectations.

Operational Support & Team Collaboration

• Work collaboratively with Valet, Bag Drop, Golf Operations, and Locker Room teams.
• Communicate observations, member needs, or operational concerns to leadership.
• Support special events, tournaments, and high-traffic periods as needed.
• Remain flexible and responsive to shifting operational priorities throughout the day.

Professional Expectations

The Member Experience Ambassador is expected to demonstrate exceptional hospitality, professionalism, and attentiveness at all times. This role requires a calm, confident presence and the ability to engage members naturally while maintaining efficiency and awareness in a dynamic environment. This position serves as a visible extension of the Club’s service culture and is expected to model warmth, discretion, and excellence in every interaction.

Qualifications

• Prior experience in hospitality, customer service, or private club environment preferred.
• Strong interpersonal and communication skills.
• Professional demeanor and polished appearance consistent with Club standards.
• Ability to engage confidently with members and guests.
• Strong attention to detail and awareness of surroundings.
• Ability to remain active and attentive throughout the shift.
• Ability to work flexible schedules including early mornings, weekends, and seasonal demands.
• Ability to uphold Cherry Hills Country Club service and professionalism standards.

Compensation

This is a part time seasonal position offered at $18 per hour. 

• Sick pay up to 48 hours a year - accrued based on hours worked

**Cherry Hills Country Club is an equal opportunity employer. Background screening is conducted in conjunction with this hiring process.