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Member Experience Associate

icon building Company : Retro Fitness
icon briefcase Job Type : Full Time
icon geo-alt Ronkonkoma, Ny 11741

Number of Applicants

 : 

000+

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Job Description - Member Experience Associate



At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.
The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.  
 
Benefits and Perks: 

  • Flexible scheduling

  • Growth Opportunities

 
Job Expectations:

  • Work your scheduled shifts and arrive on time every shift

  • Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)

  • Aim to exceed customer expectations at every opportunity

  • Make eye contact with customers

  • Smile authentically at customers

  • Speak enthusiastically to customers

  • Be attentive and courteous to customers

  • Keep a sense of urgency and hustle when it comes to helping customers

  • Keep a positive, upbeat personality.

  • Be able to communicate clearly, professionally, and proactively when needed.

  • Prior experience in sales, retail, or hospitality is helpful.

  • Active CPR/AED certification preferred.

 
Job Responsibilities: 

  • Greet and check in members as they come in.

  • Resolve customer issues in an effective manner.

  • Sell memberships, retail, and merchandise.

  • Follow up with prospects promptly.

  • Ensure a safe and clean health club environment for members and staff.

  • Open and close the facility if scheduled.

  • Follow company policies, procedures, and best practices.




Compensation: $16.00 per hour








This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.



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