Member Experience Manager

Flexcar Leadership Pathways (FLP)

Job Title: Member Experience Manager

Location: Atlanta Area
Full-time | Mid-Level | Career Track

Salary Range: $75,000 + 15% bonus + full benefits. Potential for rapid career growth, accompanied by increased salary and equity compensation.

Launch Your Career with Real Impact

Why This Role Stands Out

This isn’t just a first job—it’s your fast lane to executive leadership. You’ll gain the kind of cross-functional experience, strategic insight, and coaching that most people take decades to earn.

In year one, you’ll get:

• A 360° view of how a tech-enabled operations business runs
• Understand the fundamental drivers of the business from a P&L standpoint
• Ownership over high-impact, member-facing interactions
• Exposure to logistics, member experience, utilization, service strategy, marketing, and data analytics
• Coaching, mentorship, and visibility from senior leaders
• A chance to grow fast and lead early

Who We’re Looking For

• Drive & Work Ethic – Brings urgency and energy every day. Excited about taking on additional responsibility.
• Pursuit of Excellence – Holds themselves to high standards. Never settles for “good enough.” Takes pride in their work.
• People Skills – Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter.
• Coachable & Curious – Learns fast. Applies feedback quickly. Never satisfied—always looking to improve.
• Analytical Thinking – Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.
• Grit & Humility – No job is beneath them. They jump in—whether it’s troubleshooting a tech issue or washing a car.

Other Details

• Full-time, in-person role based in the Atlanta Area
• Start date: Immediately
• Must have a valid U.S. driver’s license
• Evening, holiday, and weekend availability is required
• Relocation flexibility required as Flexcar expands
• Bachelor’s degree

What You’ll Do

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
• Own the full performance of a Flexcar location — including hiring, training, and leading the Member Concierge team
• Manage the local P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
• Ensure consistent execution across service, fleet, member experience, and inventory
• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
• Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
• Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards
• Collaborate with HQ teams to implement new programs and identify operational improvements
• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.