Member Experience Manager - Start Now

About Our Client:

Our client is devoted to delivering best-in-class care to senior members in comfortable, accessible neighborhood clinics. We prioritize continuity of care and create a vibrant, wellness-focused community where seniors feel valued and respected.

Job Summary:

Our client is seeking a Member Experience Manager to oversee and monitor the day-to-day operations of our centers, ensuring an exceptional experience for our senior members. This role involves partnering with the Center Manager to provide warm, welcoming environments and engaging programming. The ideal candidate will be passionate about creating positive experiences for seniors and skilled in process improvement.

Duties/Responsibilities:

Oversee a best-in-class customer service experience, striving for continuous improvement
Respond to member inquiries, comments, and feedback
Provide training and coaching to center colleagues on member experience best practices
Monitor daily activities to ensure members have a positive experience
Set programming schedules for member events
Assist with resolving member disputes and providing coverage as needed
Required Skills/Abilities:

Strong customer service orientation with a warm and welcoming demeanor
Passion for providing quality experiences for senior members
High emotional intelligence and integrity with a focused work ethic
Proactive in identifying areas for improvement
Excellent communication and organizational skills
Ability to work effectively with diverse populations
Education and Experience:

Bachelor's degree preferred, or equivalent experience
Minimum of three (3) years of experience in hospitality, healthcare, or high-touch client services
Experience in a clinic or healthcare setting preferred

Pay Details: $55,000.00 to $60,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.