Member Experience Representative I

Description

Join the OceanAir Crew as a Member Service Representative!

Are you ready to dive into a rewarding career with OceanAir Federal Credit Union? We're on the lookout for enthusiastic individuals to join our team as Member Service Representatives (MSR I). If you love helping people and want to be part of a dynamic, community-focused organization, this is the perfect opportunity for you!

What You'll Do:

As an MER I, you'll be the friendly face that greets our members and helps them with their financial needs. You'll receive top-notch training and guidance from our experienced team, ensuring you have all the tools you need to succeed. Here's a snapshot of your day-to-day:

• Live Our Core Values:
  
  • Make It Right: Always do the right thing for our members and community.
  • Make It Easy: Provide simple, convenient financial solutions.
  • Make It Personal: Build deep, personal relationships with our members.
• Account Services:
  
  • Process deposits, withdrawals, loan payments, and more.
  • Open and close accounts, reorder checks, and handle debit card issues.
  • Assist members with account inquiries and provide information on account status.
• Member Education:
  
  • Screen membership applications and determine eligibility.
  • Identify members' financial needs and recommend products and services.
  • Educate members about our electronic and online services.
• Problem Solving:
  
  • Investigate and resolve account issues.
  • Assist with ATM and fraudulent account activity claims.
  • Stay vigilant for fraud and abuse patterns.
• Cash Handling:
  
  • Ensure cash and negotiable items are secure.
  • Reconcile daily cash transactions.
  • Assist with ATM cash verification and replenishment.
• Community Involvement:
  
  • Represent OceanAir at community events like Shredding Day and Seabee Days.
  • Achieve monthly sales and survey goals.

Requirements

 What We're Looking For:

• A high school diploma or GED.
• Experience in customer service, preferably in a financial institution.
• Strong interpersonal and communication skills.
• Basic computer skills and the ability to learn new software.
• A positive attitude and a passion for helping others.

Why OceanAir?

• Great Work Environment: Our office is well-lit, comfortable, and equipped with everything you need to succeed.
• Flexible Schedule: Work approximately 29½ to 40 hours per week, with some overtime as needed.
• No Travel Required: Enjoy a stable work environment without the need for travel.

Ready to Make Waves?If you're excited about this opportunity and ready to make a difference in our members' lives, we want to hear from you! Apply today and join the OceanAir family.