Member Experience Representative I

Join Our OceanAir Federal Credit Union Family!

Are you ready to make a difference in people's financial lives while having a blast at work? At OceanAir Federal Credit Union, we're all about providing a stellar member experience that keeps our members coming back for more. If you're passionate about helping others and love a fun, dynamic work environment, we want YOU on our team!

 What You'll Be Doing: ?

Practice OceanAir Core Values:

• Make It Right: We're committed to doing the right thing for our members and community, offering the greatest benefit possible.
• Make It Easy: We provide easy financial solutions, convenient locations, efficient service, and simplified processes.
• Make It Personal: We nurture deep, personal relationships with our members, tailored to their individual needs and preferences.

Key Responsibilities:

• Identify the financial needs of each member and recommend products or services to improve their financial life.
• Promptly answer all incoming calls with courtesy and efficiency.
• Assist members with general credit union information, including products, hours, and locations.
• Process new account requests via the Internet and notify applicants of their status.
• Perform account servicing functions like processing transfers, cash advances, and other transactions.
• Educate and assist members with electronic services, such as PCAccess, SmartPay, POP Money, Finance Works, Mobile Banking, and eStatements.
• Refer interested members to the Loan Sales Team for consumer lending and the Mortgage Department for real estate lending.
• Perform other fun and meaningful duties as assigned.

Travel:

• No travel required. Stay cozy and productive in our office!

Ready to make a lasting impact and have a great time while doing it? Apply now and become a valued member of the OceanAir Federal Credit Union family!

Requirements

Requirements:

• High School diploma or GED.
• Six months of experience in a sales, service, and/or call center environment.

Physical Requirements:

• This role involves talking, hearing, and using your hands for keyboarding.
• Be prepared for lots of phone work and sitting for long periods. We've got a comfy chair waiting for you!

Work Environment & Schedule:

• Work in a well-lit, climate-controlled office with moderate noise levels.
• Flexible work hours: Approximately 29½ to 40 hours per week with some occasional overtime.

Ready to make a lasting impact and have a great time while doing it? Apply now and become a valued member of the OceanAir Federal Credit Union family!