Member Experience Representative Lead III

We are pleased that you are considering joining the Alltru Crew. As part of the application process we ask that you use the link provided below to complete three job related assessments.

https://www.ondemandassessment.com/link/index/JB-QBMRQM7JA?u=1104644

Alltru Credit Union, one of St. Louis’ Top Work Places, isn’t just another job. It’s a career with a cause! For 50 years, our employees have been a driving force in helping people achieve their financial dreams! And we’re growing! Alltru is looking to hire a Member Experience Specialist II Lead (Personal Banker) with strong sales and lending experience to join our Hazelwood Member Experience team.

At Alltru, our Member Experience Specialist Leads play a vital role in in delivering on our mission to our members: Save you money. Make you money. Save you time. That’s why we exist. As a trusted financial partner, the Member Experience Specialist Lead’s primary responsibility is to cultivate a team environment, lead by example, and train, support and coach the branch sales team. In addition, as a Member Experience Specialist you are expected to understand the financial needs of our members and consistently provide exceptional member service by recommending appropriate credit union products and services. This includes opening new accounts, offering credit, deposit and savings solutions, as well as, proactively identifying and promoting opportunities for additional Alltru products and services.

Member Experience Specialists are responsible for achieving specific individual and branch goals and contributing towards cooperative business results. This role is expected to proactively engage in revenue generating and sales based activities, develop and foster member relationships and comply with credit union policies, procedures and regulatory banking requirements.

As a Member Experience Specialist, the ideal candidate has:

A high school diplomaTwo (2) years of proven retail and sales experience (bank or credit union environment preferred)Two (2) years of consumer lending experience (preferred)Passion for sales and delivering exceptional serviceStrong business acumen and financial industry knowledgeStrong multitasking and organizational skillsDesire to collaborate and preference to work in a team environmentComputer proficiency in Microsoft Office (Word, Excel, Outlook) and the Internet

Ready to join an organization whose commitment to the community and its members is evident in all they do? Look no further: Apply today and become the next Lead Member Experience Specialist II on our Hazelwood Member Experience team.
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