Member Owner Services Assistant

Description

Member Owner Services Assistant

Reports to: Community Relations Assistant Manager

Pay Level: 4

Schedule:  Tuesday through Friday, 11:00 a.m. til 6:00 p.m., Saturday 10:00 a.m. til 2:00 p.m.

32 hours a week, benefits-eligible

Purpose: To assist Member Services in the management of member data systems; sales and marketing of memberships at the Co-op. To contribute to the positive public image and growth of our co-op through effective membership programs, outreach activities, events, and operational support. 

Job Responsibilities:

Customer Service

• Deliver exceptional customer service to internal and external customers.
   

Member-Owner Services 

• Support member-owner services, including database management, benefits administration, and new member orientation. 
• Coordinate and promote member programs, including member worker volunteers, Co-op Cares, Community Links, and Art in the Cafe. 
• Provide in-store customer service to answer members' questions and concerns. 
• Support the planning, coordinating, and executing of the annual membership meeting, council elections, and member events. 
• Track and generate membership reports, including monthly equity refund requests and member discounts. 
• Provide administrative support to the General Manager and Co-op Council, including notetaking at monthly meetings. 

Community Outreach 

• Answering customers' questions and concerns by monitoring the general Co-op email address, social media comments/direct messages, and comment cards. 
• Update and maintain the Co-op's online community calendar. 
• Oversee and maintain the exit way's bulletin boards, rack cards, and periodicals. 
• Process community donation requests and community tabling requests. 
• Coordinate and support community workshops. 
• Assist with the planning, coordinating, and executing special Co-op events. 
• Coordinate and participate in school visits and on-site tours. 
• Promote Co-op membership off-site at community events. 
• Participate in off-site presentations. 
• Support in-store vendor demos as needed.  
   

Additional Responsibilities 

• Participate in weekly planning meetings with the Community Relations team. 
• Meet expectations of regular, predictable attendance. 
• Follow all safety policies and procedures of Hunger Mountain Co-op. 
• Provide excellent service to customers, vendors, and coworkers and abide by  Hunger Mountain Co-op's Service Policies. 
• Perform other tasks as assigned. 

Requirements

 The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Qualifications:

• Excellent customer service skills with a friendly and professional demeanor. 
• Outstanding written, listening, and interpersonal skills. 
• Accurate data entry skills and experience with database management. 
• Experience with Microsoft Office 365, especially Excel. 
• Attention to detail and exceptional organizational skills with the ability to multitask­ to meet deadlines.
• Work well with others in a cooperative environment where teamwork and constant communication are essential. 
• Experience with social media platforms. 
• Experience with WordPress. 

Desirable: 

• Prior event planning experience. 
• Previous supervision of volunteers. 
• Familiarity of our mission and the cooperative principles. 
• Knowledge of local food systems and current trends in the natural food industry. 
• Familiarity with our local community, including government and community organizations. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. The job duties/responsibilities listed in this job description are representative only and not exhaustive of the tasks an employee may be required to perform.