Member Representative II

Job Title: Member Representative II Department: Branch

Reports to: Branch Manager Classification: Non-Exempt

Job Summary:

The Member Representative I is responsible for performing a broad variety of teller and member service duties including but not limited to opening and closing accounts, assisting members with bookkeeping and digital services issues. This position listens to members’ needs and offers smart financial solutions via credit union products and services.  

Positions Supervised:

• None

Duties/Responsibilities:

• Identifies and cross sells appropriate deposit, loan, and digital products by assessing members’ financial needs and offering suitable products.
• Knowledgeable of products and services. Has the ability to problem solve and provide thoughtful solutions to member’s financial and digital needs.
• Takes consumer loan applications, processes loans, prepares loan documents and closes loans.
• Assists team members with loan closings and member inquiries. 
• Performs account maintenance and account changes. 
• Performs teller transactions.
• Opens, closes, and maintains IRA/HSA accounts.
• Meets individual and credit union goals on a consistent basis. Follows established Values Based service goals.
• Members problems or questions are courteously and promptly resolved. Follow-up is provided as needed.
• Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
• Keeps up to date on credit union regulations, policies, and procedures.
• Keeps supervisor informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Actively and professionally cross sells Credit Union services. 
• Performs related clerical duties accurately. 
• Ensures that work area is clean, and well maintained. Desk area is secure in accordance to the Clean Desk Policy.
• Attends meetings and training as required.

Performance Measurements

• Member services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Good business relations exist with members. Member problems or questions are courteously and promptly resolved.  
• Good working relationships and coordination exist with area personnel and Management. Appropriate assistance is provided to area staff as needed. The supervisor is appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• Works with team to ensure production goals are met.
• The Credit Union's professional reputation is maintained and conveyed.
• Members’ problems or questions are courteously and promptly resolved.  

Required Skills/Abilities:

• Thorough knowledge of member services and products provided.
• Basic understanding of credit union philosophy and operations.
• Excellent communication and member service skills.
• Ability to operate related computer software.                                                             
• Attention to detail and time management skills.
• Ability to work independently and as part of a team.
• Solid math and bookkeeping abilities.

Education and Experience:

• High school graduate or equivalent level of experience
• One to three years of experience at a full-service financial institution 

Physical Requirements:

• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Talking: Especially where one must frequently convey detailed or important instructions or ideas 

accurately, loudly, or quickly.

• Hearing: Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Vision: Average, ordinary, visual acuity necessary to prepare or inspect documents, products or operate machinery.
• Physical: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee______________________________________ Date__________________