Member Service Agent

Member Service Agent – South Austin | Location: 2400 Taos, Austin, TX, 78745 | Schedule:  Monday – Friday 8:00am – 5:45pm, & Rotating Saturdays from 8:45am – 12:15pm | Salary Range: $46,000- $52,000 | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys building meaningful member relationships, providing exceptional service, and engaging with the community, our Member Service Agent position could be your next great opportunity. This role focuses on helping members maximize the benefits of their membership while supporting branch operations, financial education, and long-lasting member connections. Come grow with us and make a difference every day.

What You'll Do

Community Branch Engagement

• Exemplify the credit union’s mission and values in serving members and the community.
• Initiate action to exceed member expectations.
• Collaborate with partners and across departments to elevate the member’s experience.
• Participate in multi-directional and multi-channel communication.
• Seek professional growth and skill development.
• Engage in community outreach opportunities.
• Assist in creating positive member journeys.
• Advocate for financial literacy and education through member engagement.

Branch Operations Expectations

• Be knowledgeable in all products and services offered by the credit union.
• Facilitate account origination and product/service adoption.
• Ensure accurate and complete documentation and process conclusion.
• Identify opportunities to expand membership and portfolio growth.
• Deploy solutions to resolve dynamic member needs.
• Recommend process improvements to optimize efficiency and performance.
• Assist branch leadership in operational needs relating to vault and transactional management.
• Protect members and the credit union from fraud, scams, and unlawful activity in coordination with management.

Additional Responsibilities

• Comply with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Member Due Diligence Policy & Procedures.
• Complete all required training and compliance courses assigned.
• Perform branch roles as business necessity requires.
• Safeguard all members and credit union property, information, and systems.
• Serve as Notary Public as needed.

What You Bring

Required Qualifications

• HS diploma/GED;
• Minimum of two years of experience in a credit union or bank
• Friendly and outgoing personality
• Exceptional verbal and written communication skills
• Time management proficiency; problem-solving and networking capacity
• Empathy and respect for members and colleagues
• Integrity in all actions
• Daily mindset of service and cooperation.

Preferred Qualifications

• Completed related college coursework
• 3+ years of experience in a credit union or bank
• Industry certifications
• Bilingual in Spanish and English

Why You'll Love Working Here

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Completion of an Assessment
• Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.