Member Service Center Agent 1

Description

Come on into the world of Credit Unions! We can show you how working for the benefit of the Member will beat most customer interactions you will ever have.

We are currently looking to fill an open position within our contact center. This individual will be responsible for accepting incoming phone and video calls, emails, texts and chats to assist Members with their financial needs. This position will also require outbound call campaigns periodically.

Company benefits include shared cost for health, dental and vision. The company also provides basic life insurance, short term disability and long term disability at no cost to the employee. We match 401K contributions up to 6% and have profit sharing. All employees start with an accrual for 15 days of Paid Time Off, are eligible for Holiday pay (generally 11 per year) and get their birthday off!

Hours are typically between 8:00AM and 6:00PM, Monday through Friday.

Rotating Saturdays 9:00AM to 12:00PM.

Pay varies depending on experience starting from $18.28 per hour. 

Requirements

Essential Duties and Responsibilities

• Actively solicit products & services with new and existing members in conjunction with the marketing and overall goals of the Credit Union.
• Maintain constant improvement of skills and knowledge for efficient service delivery and high quality member service.
• Answer and respond to incoming Member Service related phone queries across all channels of the Credit Union’s business operations.
• Initiate outbound calls to members & non-members based on assigned campaigns.
• Open and close memberships, accounts, and sub-accounts.
• Regular and predictable attendance and punctuality
• Perform other duties as assigned by management

Other Duties and Responsibilities:

• Support BFCU mission, vision, strategies and business plans
• Consistently demonstrate BFCU Core Values

Qualifications, Education and Experience Required:

• High School Diploma or equivalent
• Must be bondable by insurance carrier and pass a credit and background check to company’s satisfaction

Knowledge, Skills and Abilities:

• Accurate and detail oriented.
• Accelerated and proficient keyboard, 10 key and computer experience, with emphasis on Microsoft Office.
• Excellent verbal & written communication skills
• Strong phone communication and active listening skills
• A team player, works well with others and has a positive attitude
• Proficient in the English language
• Familiarity with applicable Call Center rules, regulations and laws.
• Understanding of Credit Union philosophy and purpose.

Working Conditions and Physical Requirements:

• Normal office environment with minimal exposure to dust, noise, etc.
• Extended periods of sedentary work required
• Must be onsite and have ability to work extended weekdays and weekends

Bluestone Federal Credit Union is an Equal Opportunity Employer/Disabled/Veterans'

Bluestone Federal Credit Union formally Sioux Empire Federal Credit Union.