Member Service Clerk

How to Apply for the Member Service Position

Thank you for your interest in the Member Service position. To proceed with your application, please follow these steps:

Step 1: Download the Application

• Click [here] to download the Baldwin EMC application.


• Save the file to your computer for easy access.


• Applicants must submit a completed Baldwin EMC employment application to be considered for the position.
  

Step 2: Complete the Application

• Open the downloaded application file.


• Fill out all required fields accurately.


• Review your application to ensure all information is correct and complete.

Step 3: Prepare Your Documents

• If required, gather any supporting documents (e.g., résumé, cover letter, certifications).


• Save all documents in a compatible format (PDF preferred).

Step 4: Upload Your Application

• Click the 'Apply' button on the job posting page.


• Follow the prompts to upload your completed application and any supporting documents.

Step 5: Submit and Confirm

• Double-check that you have uploaded all necessary files.


• Submit your application.


• You should receive a confirmation email upon successful submission.

We appreciate your interest and look forward to reviewing your application!

Job Title: Member Service Clerk

Department Member Service

Location: Summerdale, AL 

 Description of Responsibilities:
• Will be required to courteously provide information on Baldwin County EMC's service rules, regulations, policies, and programs to walk-in members to meet the needs of current and potential members and to increase member understanding.
• Receive monies for payment of electric bills and other receipts related to Cooperative member services, keep accurate cash drawer balances, and record data accurately and promptly for member accounts.
• Accomplish all tasks related to new services, meter sets, disconnects, and changeover service orders, including the application process, quoting deposits, and updating the system.
• Communicate with Staking Technicians regarding new service requests.
• Remittance processing duties will include sorting/delivering mail.
• Pick up and deliver mail to the post office daily.
• Able to open all service orders in IVUE and process credit checks for deposit quotes. Must be able to quote commercial deposits.
The above-described duties are not all inclusive - a job description will be provided at the interview.

Minimum Requirements:
• High school diploma or equivalent.
• Experience in customer service, public relations, basic utility accounting, and data entry.
• Excellent oral and written communication skills.
• Demonstrate effective communication principles, especially in dealing with frustrated individuals.
• Able to respond quickly and flexibly to multiple demands and to meet deadlines.
• Must be able to manage multiple projects and coordinate schedules.
• Valid driver's license.

Working Conditions:
• Duties are performed in a normal office environment. Occasional overtime is required. Travel to training events, some of which could be overnight, is expected.

THE DEADLINE TO APPLY IS MONDAY, June 2, 2025, @4:00 PM DST. 

"We are an Equal Opportunity/Affirmative Action employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law."