Member Service Front Line BiLingual Spanish and English, Hazleton Branch

Job Title: Member Service (Front Line) Bi-Lingual Spanish and English

FLSA/Employee Type: Non-exempt/Full or Part time

Department: Branch Operations

Supervisor: No

Reports to: Branch Manager

Education: General business knowledge equivalent to a high school diploma

Training/Certifications: 1-2 years of related experience with customer service, banking, and

Cash handling

SUMMARY:

This position is responsible for handling member transactions, accurately and efficiently. Providing excellent member service. Advising members of products and services that could help enrich their financial lives while promoting a positive work culture.

ESSENTIAL FUNCTIONS:

• Provide top notch member service (listen, provide resolution to problems, while presenting a positive attitude, by being friendly and responsive)
• Comply with all credit union policies and procedures, including but not limited to Reg CC (BSA, Check Holds, OFAC and CIP)
• Process routine account transactions accurately at a teller station, drive thru, and via electronic channels including but on limited to deposits, withdrawals, loan payments, check cashing, transfers, WIRES, and ancillary product purchases. 
• Cash handling
• Address member concerns and help resolve any issues to the best of one’s ability escalating issues to management if need be
• Promote and educate members on credit union products and services 
• Report Suspicious Activity (SAR)
• Follow fraud guidelines
• Balancing your drawer throughout your shift and report any discrepancies immediately to your supervisor. 
• Upholding confidentiality and ethics 
• Work as a team with other member service representatives to complete daily tasks as assigned, demonstrating respect and professionalism, and being prompt and supporting management with special requests as needed.  

CORE COMPETENCIES AND SKILLS:

• Communication
• Teamwork
• Interpersonal Skills
• Problem Solving 
• Attention to Detail
• Accuracy
• Multi-tasking
• Empathy

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in Spanish and English, both orally, and in writing both in person and via electronic channels
• Ability to receive information and hear sounds at normal speaking levels under normal conditions in an office setting
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal screen, and extensive reading
• Sufficient manual skill for operation of a computer, keyboard, and other standard office equipment
• Ability to travel to other locations to provide coverage if needed as well as for training
• Ability to sit or stand for extended time periods
• Ability to lift, carry, push, or pull objects on an occasional basis.