Member Service Officer

You're there for the new checking account. You're there for the first car, wedding planning, dream vacations - all of life's adventures and milestones. As the expert in our products and services, you connect our members to the products and services that fit their goals. In this role, your primary responsibilities will include assisting our members in our branches or over the phone with their account and loan applications, decisioning loans, and working with members to expand their product base and provide relevant solutions. Your days never look the same, so flexibility and time management are essential.
After one year, you'll know you were successful if:

• Your ability to interview and evaluate the needs of our potential and current members helps them meet their goals.
• You've used your knowledge base to exercise independent judgment while accurately approving loans and accounts within established guidelines.
• You make sound, confident decisions and possess proven sales skills.
• You can read and understand credit reports and credit union policies and procedures.

Your starting hourly salary is based upon previous experience and will range from $20.00 to $29.50 per hour, plus an incentive. Weekday hours range from 7:15 am-6:15 pm M-F w/ rotating Saturdays 8:45 am-12:15 pm. Primarily responsible for serving our members through our electronic branch services – online, phone, and ITMs. Our Service Center is conveniently located at 1741 S. Cleveland Ave, Sioux Falls, SD 57103.

Member Service Officer Education and Experience: To excel in this role, you should have two to three years of related lending and underwriting experience or training, feel comfortable using a computer and learning new technology, and have an associate degree (A. A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience. You should love working in a fast-paced, collaborative environment that strives for above-and-beyond sales and service to our members.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.