Member Service Rep II

Join Our Team as a Full-Time Member Service Representative II! ✨

Company: PHEPLE FCU

Job Type: Full-Time 

Pay Range: $14.74 – $22.12 / hour 

About the Role

Are you friendly, detail-oriented, and passionate about helping people in your community manage their financial lives? PHEPLE FCU is hiring a Full-Time Member Service Representative II to join our team!

In this versatile role, you’ll be the face of the credit union—assisting members with daily transactions, opening new accounts, and helping process loan requests from start to finish. If you enjoy providing exceptional customer service and working in a supportive, team-driven environment, this is a great opportunity for you!

Key Responsibilities

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  Member Transactions: Process daily deposits, withdrawals, loan payments, and specialty items (money orders, gift cards, travel cards) with accuracy.

  
  


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  Account Services: Open and close accounts, answer product/service questions, and assist members with account maintenance (debit cards, checks, payroll deductions).

  
  


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  Loan Assistance: Process loan applications, make recommendations, and conduct loan closings by reviewing paperwork and securing member signatures.

  
  


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  Balancing & Accuracy: Maintain and balance your cash drawer and daily transactions effectively.

  
  


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  Problem Solving: Address member questions directly and collaborate with supervisors on complex requests to ensure a positive member experience.

  
  

What We’re Looking For

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  Experience: 1 to 3 years of similar or related financial/customer service experience.

  
  


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  Education: High school diploma or GED equivalent.

  
  


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  Key Skills:

  
  
  
  
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    Strong interpersonal skills with a welcoming, courteous, and professional attitude.

    
    
  
  
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    Excellent dependability, attention to detail, and cash-handling skills.

    
    
  
  
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    Proficiency with computers, keyboards, and basic office equipment.

    
    
  
  
  
  


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  Values Alignment: A commitment to our core values: Teamwork, Positivity, Respect, and Supportiveness.

  
  

Why PHEPLE FCU?

At PHEPLE FCU, we live by our member service standards: Engage, Educate, and Respect. We offer competitive hourly pay and a positive work environment where your work directly impacts our local community.

Ready to Apply?

Take the next step in your career! Please submit an application and your resume at www.pheplefcu.org/careers to join the PHEPLE FCU team.