Member Service Representative

Description

About Us!

Total Community Credit Union has been serving the Michigan community for over 60 years. We are a full-service financial institution specializing in competitive loan rates, low payments, and flexible terms to make it easy for almost anyone to achieve their goals. Here at TCCU our members are our focus and employees operate as a family. We are proud to offer an inclusive and collaborative workspace, competitive wages, and a generous benefits package. Come and explore the unlimited growth and opportunities available for you at TCCU!

Position: Member Service Representative (MSR)

Job Type: Full-time

Schedule: 40 hours per week, Monday - Friday + Saturday rotation

We take pride in offering our team members exceptional benefits and PTO.

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan

• 401(k) match

• Company paid life Insurance

• Company paid LTD, STD & AD&D

• Paid time off

• Generous holidays

Responsibilities

The primary duties of the position include identifying products and services to match member needs, promptly responding to member requests and resolving concerns, opening new accounts, servicing existing accounts, processing loan applications, disbursing and closing loans. Teller duties will also be performed, including processing deposit/withdrawal transactions, determining balances, handling cash, and assisting members. The MSR will be expected to maintain comprehensive knowledge on all credit union services and products, in addition to procedures and financial industry regulations.

Requirements

Education

• High school diploma or equivalent required

• Bachelor or Associate degree in finance, business, communications, or similar field preferred

Skills

• Exceptional communication and customer service skills

• Proactive in addressing member concerns

• Ability to learn and cross-sell new promotions and services

• Critical thinking and problem-solving skills

• Brings an outgoing, positive outlook and attitude

• Works well independently and on a team

• Strong computer literacy

• CUAnswers or credit union software knowledge preferred

Experience

• Previous experience in a credit union or financial institution is highly desired, but not required

• In-person customer service experience required

• Cash handling preferred

• Sales and promotions experience a plus