Member Service Representative

How to Apply for the Member Service Representative

Thank you for your interest in the Member Service Representative position. 

To proceed with your application, please follow these steps:

Step 1: Download the Baldwin EMC Application

• Click [here] to download the Baldwin EMC application.


• Save the file to your computer for easy access.


• Applicants must submit a completed Baldwin EMC employment application to be considered for the position.
  

Step 2: Complete the Baldwin EMC Application

• Open the Baldwin EMC application file that you have downloaded.


• Fill out all required fields accurately.


• Review your Baldwin EMC application to ensure all information is correct and complete.

Step 3: Prepare Your Documents

• If required, gather any supporting documents (e.g., résumé, cover letter, certifications).


• Save all documents in a compatible format (PDF preferred).

Step 4: Upload Your Baldwin EMC Application

• Click the 'Apply' button on the job posting page.


• Follow the prompts to upload your completed Baldwin EMC application and any supporting documents.

Step 5: Submit and Confirm

• Double-check that you have uploaded all necessary files.


• Submit your Baldwin EMC application.

You should receive a confirmation email once your submission is successful.

We appreciate your interest and look forward to reviewing your application!

NOTICE OF JOB VACANCY

Job Title: Member Service Representative

Department: Member Service

Work Location: Summerdale, AL

Job Type: Full Time

Job Title:   Member Service Representative

Work Location: Summerdale, AL

Department: Member Service

Essential Job Duties and Responsibilities

• Assisting members with 90% of all incoming calls with questions asked/services requested or by connecting them with the proper person.


• Process credit card payments and payments by mail, requiring special handling, and assist cashiers as needed.


• Accomplish all tasks related to new services, meter sets, disconnects, and changeovers, including the application process, quoting deposits, and updating the system.


• Understand and explain all billing information, such as power cost adjustment, demand charges, and all rates, including large power.


• Post payment assistance information in IVUE and remove or adjust any pay arrangement on the account. Verify payment and scan agency documentation.


• Interact with Staking Engineers regarding new service requests.


• Answer e-mail requests to Member Service at Baldwin EMC.


• Participate in the Disaster Response Plan to include varied work hours and/or work assignments as described in the Plan.

Qualifications

• High school diploma or equivalent.


• Must have experience in member service and public relations, basic utility accounting, cashiering, and banking, as well as telephone, face-to-face, and written communication skills.


• Experience in data entry and using office machinery in the typical office.


• Ability to demonstrate accuracy and thoroughness.


• Ability to look for ways to improve and promote quality standards.


• Ability to review and monitor own work to ensure accuracy and quality.


• Ability to communicate professionally, effectively, clearly, and pleasantly – both orally and in written form.


• Ability to understand and apply oral and written instructions. Must have excellent oral and written communication skills.


• Ability to maintain confidentiality concerning job duties, data, and company information.

Working Conditions

• Duties are performed in a typical office environment. Occasional overtime may be required. Some travel to training events is expected, including overnight trips.

The above-described duties are not all-inclusive. A detailed job description will be provided during the interview.

Base Salary:

• Qualified applicants can expect competitive wages with opportunities for long-term growth.

Insurance:

• Blue Cross Blue Shield Dental/Health/Vision Coverage


• Long Term Disability


• Aflac Cancer Coverage


• 24-Hour Accident and Business Travel Insurance


• Life/AD&D Insurance

Retirement:

• NRECA Retirement Security Plan


• NRECA 401 (k) Pension Plan

Other Benefits:

• Flexible Spending Account Healthcare and Dependent Care


• Paid Time Off


• Sick Leave


• Paid Holidays


• Telemedicine


• Wellness Program


• Group Emergent and Air Emergent Transportation Coverage


• 9/80 Work Schedule

Professional Development:

• The Cooperative is committed to mentoring and investing in the professional development of its employees. The Cooperative values professionalism, safety, teamwork, integrity, leadership, and empathy in a team environment.

This notice of job vacancy is not intended to provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job.

THE DEADLINE TO APPLY IS MONDAY, March 2, 2026, AT 4:00 PM CST.

Baldwin EMC

19600 State Highway 59

Summerdale, AL 36580 

https://www.baldwinemc.com