Member Service Representative

Hercules First Federal Credit Union is looking for a smart, fun, and outgoing individual to join our Fabulous Team!

Day-to-Day Responsibilities may include:

• Providing great service to members and potential members


• Assumes responsibility for the efficient, effective, and accurate performance of member service functions.


• Recognize member needs and cross sell products and services


• Balance cash drawer


• Accurately and efficiently process transactions in accordance with established policies


• Actively participate and complete product knowledge courses


• Perform other duties as assigned


• The occasional desire to bring treats to share with staff

Interpersonal Skills:

• Passion for helping others


• Understanding of what great member service means


• Courtesy, tact, diplomacy, and strong communication skills are essential elements of the job


• Ability to solve practical problems and deal with a variety of situations


• Must be good with detail and have the ability to deal with confidential information


• Friendly and welcoming personality


• Positive Attitude


• Ability to make conversation with others


• Understanding of how to maintain a professional, yet lighthearted environment


• Professional appearance and dress

Education & Technical Requirements:

• High School Diploma or equivalent


• Good math skills.


• Ability to operate related computer applications and other business equipment including a calculator, copy machine, coin and money counting machines, and telephone.