Member Service Representative

Job Description

At Allegacy, there is a common thread that runs through all of us. It is our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position must satisfy members’ financial needs by processing monetary transactions with accuracy. This individual will provide excellent customer service and sell products and services to meet the members’ specific needs. This position will require face-to-face contact with the membership on a daily basis.

Specific Accountabilities

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
• Meet or exceed established service goals.
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors. Serve, Care, Collaborate, and Grow.
• Build and maintain good customer relations by handling account entries accurately and presenting a friendly and courteous image.
• Process monetary transactions and balance accurately, assist and inform members with account problems or questions and cross-sell or suggest services.
• Maintain security of cash drawer, negotiable instruments and credit union documents to ensure confidentiality of members’ accounts to protect members and AFCU.
• Sell Travelers Cheques, money orders and other discount services.
• Additional duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Excellent customer service skills.
• At least one year experience in banking or credit union.
• Ability to meet balancing standards consistently.
• Excellent interpersonal skills.
• Previous exposure to office machines.
• Ability to excel in a sales and service team environment.