Member Service Representative - Domain

Job description

Full-Time Schedule: Shift can change depending on staffing and volume = approximately 4-5 hours per day between the hours of 7:45 am – 6:15 pm, Monday – Friday; Rotating Saturdays from 8:45 am – 2:15 pm. Usually 40 hours per week. Position is in person at the Domain - 78758

JOB SUMMARY:
As a Member Experience Specialist, you help create the highest level of member service by building lasting relationships with Credit Union members, and co-workers through an environment of Courtesy and Respect and helping each other succeed. This position’s core responsibilities include serving our members with excellence and delivering great member value, as well as accurately and efficiently processing various financial transactions; asking for business and acquiring new members through account servicing; promoting products and services to meet members’ needs; and achieves sales and referral goals. Profitable growth with a culture of KAIZEN is required. A Member Experience Specialist must be active in branch success, including sales success, accountability, detail orientation, problem-solving, effective communication, teamwork, and initiative.

Must be tech-savvy using tools such as tablets, barcode scanners, smartphones, laptops, and kiosk stands.

EDUCATION:
High school diploma or equivalent, required.

EXPERIENCE:

• 1-2 years financial institution experience or retail sales and/or customer service experience, preferred.

SKILLS/ KNOWLEDGE:

• Knowledge of various financial transactions, negotiable instruments, and deposit products and policies. Intermediate knowledge in various loan products and ancillary products.
• Strong knowledge of the Credit Union’s online, mobile, and Internet banking solutions products, processes, and policies.
• Proficient knowledge of applicable Federal regulations including BSA/AML, Customer Due Diligence, Regulation E., Regulation CC.
• Proficient mathematical skills to include accurately count money, add, subtract, multiply, divide, and intermediate knowledge of reconciling draft accounts.
• Strong computer knowledge and keyboard skills, which include MS office 365 applications, ten- key number pad and exposure to Symitar, Meridian Link and Synapsys.
• Skilled in interpersonal and communication skills (both written and oral) when working with members or co-workers on accounts.
• Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships.
• Must have the ability to work independently and in a teamwork environment.
• Must have strong desire to work with members in a face-to-face environment while providing excellent member service daily.
• Strong detail orientation and ability to maintain accuracy in processing transactions and detecting discrepancies.
• Demonstrate the ability to recognize opportunities to cross sell products and services to existing members and prospects.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid time off

Schedule:

• Monday to Friday
• Rotating Saturdays

Work Location: In person