Member Service Representative (Float)

Join the Winning Team at Thrive Credit Union!

At Thrive Credit Union, we take pride in being recognized as the "Best Credit Union" in Muncie for three consecutive years, with an additional accolade for "Best in Customer Service" in the Quest for the Best contest. Join our dynamic team and be part of an award-winning organization that values excellence and customer satisfaction.

Position: Member Service Representative

About the Role: As a crucial member of our front-line team, the Member Service Representative plays a pivotal role in providing outstanding member service. Your responsibilities will include processing member transactions and recommending tailored products and services to meet individual needs. We're looking for individuals who are passionate about guiding members and identifying solutions through our range of credit union products and services.

Note: This position will be a traveling role and your scheduled locations will vary among our three Muncie locations depending on staffing needs. 

Key Responsibilities:

• Welcomes and establishes relationships by getting to know the members of Thrive Credit Union to provide wow customer service.


• Responsible for processing transactions in a proficient and accurate manner.


• Recommend products and services that will be beneficial and meet the member’s needs.


• Be responsive to member needs and work to address problems and concerns in a professional and courteous manner in person, by phone, and/or via electronic services including e-mail and text.


• Exhibits wow customer service behaviors, and adherence to operational procedures and processes.


• Gain knowledge and understanding of compliance and regulatory requirements.


• Work as a team to complete daily tasks, demonstrating respect and professionalism with all employees and members of Thrive Credit Union.


• Supports other credit union staff as needed with administrative duties related to front line member service.

Qualifications

Basic Requirements:

• A passion for helping people


• High school diploma or equivalent


• Comfortable handling cash and working with computers


• Achieve proficiency in relevant Credit Union systems within 90 days


• Excellent verbal and written communication skills


• Strong understanding of customer service principles


• Trustworthiness, integrity, and attention to detail


• A valid driver's license and reliable transportation is required for this position as travel between branches will be required


• Availability to work at any of our three Muncie locations.


• Availability to work Saturdays (8:45am-12:00pm).

Preferred Qualifications:

• Previous experience in credit union/banking
  


• Sales experience
  


• Proficiency in PC and internet usage


• Strong organizational skills and ability to multitask

Work Environment:

• Physical mobility and ability to lift up to 15 pounds


• Prolonged standing, concentration, and attention to security


• Potential temporary or permanent transfers to other branches

Note: This job description is not exhaustive; employees may be required to perform other related duties as instructed by supervisors.