Member Service Representative I

Community West Credit Union is looking for a Member Service Representative to work at our Rockford branch location. If you enjoy working in a fast-paced environment where every day presents new challenges and opportunities to grow and learn, we want to talk to you! The starting pay range for an MSR I position is $17.22 an hour, paid bi-weekly.

• Full-time | M - F | 8:45 AM- 5:15 PM | 40 hours weekly
• Rotating Saturdays - 8:45 AM - 12:15 PM
• Good pay | GREAT benefits | 401k at 90 days
• Generous time off in 1st Year | Vacations | Holidays | Sick time
• Casual dress code

WHAT WILL YOU DO

Provide members and potential members the full range of financial services offered by Community West Credit Union.

• Perform member transactions utilizing the CBX system. 
• Respond to questions, concerns and requests for assistance in an effective, friendly and optimistic manner.
• Answer questions about credit union products and services including general knowledge about loans, business accounts, and fiduciary accounts
• Process checks received from members, maintain a cash drawer or pods and have the ability to accurately account for funds received and dispersed throughout the workday.
• Process member transaction requests such as credit card advances, money orders, and cashier’s checks 
• Actively involved in CWCU endorsed community events to foster a positive credit union image

WHAT YOU CAN EXPECT FROM US

Our mission at Community West is to develop passionate, empowered employees that enrich the lives of our members and communities.

• You can expect one week of onboarding and orientation. Followed by a week of job shadowing and being shadowed for the next 2-3 weeks as you become familiar with your new role. 
• You will be trained through in-person, hands-on, and online learning. When you are ready, you will transition to assisting members on your own.
• You will meet with your manager weekly, then monthly to develop and achieve personal and professional goals.
• You will have opportunities to grow and advance, especially because we pride ourselves on promoting from within.

At CWCU, you are part of a bigger community, the West Michigan community, where we have been serving for over 50 years. You will have the opportunity to participate in community events and fundraising opportunities.

We are an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

• High School Graduate or GED (General Education Degree)
• Must be able to understand and efficiently use a computer and have basic knowledge of Word and Excel. 
• Basic math skills are required and the ability to use a calculator is helpful. 
• Must project a positive and professional image.

Criminal background check is required prior to employment.

Only complete applications will be considered.