Member Service Representative/Teller Floater- Full-Time, Louisville, KY

This full-time, non-exempt hourly role assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. The Member Service Representative Floater offers financial solutions to member concerns, uses problem solving to meet member’s needs, and connects members with the correct channel of services including, but not limited to, member development officers and back office services. The MSR Floater fills in at branches who need extra help and assist in daily branch operations.

Essential Functions & Responsibilities

1.    Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed.

2.    Cash checks and pay money from savings and checking accounts upon verification of signatures and/or member identification.  Inspect all checks, bonds, money orders, etc. to determine their negotiability.

3.    Perform a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.

4.    Welcome members and provide routine information concerning services and direct members to appropriate departments for specific information and service.

5.    Balance cash drawer and daily transactions.

6.    Practice confidentiality where indicated in employee matters and credit union operations.

7.    Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as assigned by supervisors.

8.    To assist other branches when they are short staffed.

  Qualifications and Certifications

•   A high school education or GED.


• 1-12 months of similar or related experience required.