Member Service Reprresentative-Full-Time

• Implement all business policies and procedures; monitor check-ins and control access.
• Greet all members; do what’s needed to make the customers’ experience pleasant.
• Process membership sales and registration and troubleshoot member issues.
• Accurately input member information as needed into the computer; process all fees and payments; follow cash handling procedures; complete daily end-of-shift reports.
• Assist in developing and continuously improving membership office procedures.

• As a member of the member service staff operating the front desk, ensuring the highest quality standards to meet the needs of the community is a must.
• Take responsibility at the beginning of the shift to check for daily updates, verify cash, and make sure materials are stocked with work area neat and orderly.
• Maintain privacy requirements by not sharing personal data of member, including phone numbers and addresses.
• Answer phones in a polite and professional manner; ensure calls are routed to the appropriate departments and messages are accurate and given to the intended staff.
• Possess a strong understanding of all programs, activities and services; ability to provide members accurate, detailed and timely information regarding schedules, costs, programs, and overall facility information.
• Participate in all member retention programs, strategies, promotional efforts; work as a team handling all assigned tasks.
• Handle emergencies as they arise, complete incident reports as required; open and close facility according to established procedures.
• Additional duties and/or tasks assigned by the Member Services Director

Military spouses, veterans and military affiliated job seekers encouraged to apply.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.