Member Service/Concessions Associate - Positive Work Culture

Position: Member Service/Concessions Associate

Branch: Eastern Family YMCA (Outdoor pool)

Position Type: Part-time/Seasonal

Pay: $10.45 per hour (Plus free YMCA membership while employed)

Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many people we guide, teach, and protect every day. As leaders in the health and wellness field, we're making a strong, lasting, positive impact on our community. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that prepares people for success? Their future begins now. And so does yours.

Regardless of your role with us, you'll find so many things to love when you become part of our team. There's our fun, challenging work environment. There's the awesome team and supportive organization. You'll find that everyone in YMCA of Greater Toledo has the same goal: to prepare people for success and inspire them to be lifelong learners. Flexible, Creative, Fun, nurturing, positive...we're not just saying it. You'll find these things being demonstrated here, every day.

Position Summary:

Under the direction of the Membership Director and in the accordance with Association policies, the Member Service Associate (MSA)/Concessions Attendant is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The MSA/Concessions Attendant will possess extensive knowledge in membership and program options as well as specific center information, food preparation, selling food and drinks, operate cash register, and perform clean up duties.

Education and Experience:

A high school diploma or equivalent with customer service experience preferred. The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required. Confidentiality and excellent organization skills are strongly emphasized.

Essential Duties and Responsibilities:

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with member service

desk operations including scanning membership cards and greeting members.

1. Collaborate with all center staff to ensure service excellence and timely follow up

to all member questions and/or complaints.

1. Assist in selling memberships and programs by proactively engaging in

conversations on the benefits of YMCA/JCC memberships and programs.

1. Accurately process new memberships and program registrations including cash

transactions and maintenance of member records. Respond to inquiries both in

person and by phone.

1. Will use all tools provided to increase the level of member interaction, including

technological tools such as EngageMore.

1. Practice strong fiscal stewardship in the execution of financial and membership

policies and procedures.

1. Actively participate in the Annual Scholarship Campaign by helping to raise

dollars toward the center goal.

1. Respond to emergency situations by adhering to the safety policies and

procedures set for the Association.

1. Serve food and beverages to customers in a very fast-paced environment
2. Replenish foods at serving stations. Stock and restock items as necessary.
3. Inventory control: Assess inventory and assist in preparing product orders as

necessary.

1. Keep the assigned area clean, sanitary, and safe

Skills and Abilities:

• Friendly disposition and knowledge of excellent customer service practices ● Must be able to demonstrate good written and verbal communication skills and

effective conflict resolution skills

• Must be accurate in cash handling and demonstrate strong organizational skills
• Must exercise good judgment in decision making
• Must be able to work a variety of hours including weekends and evenings
• Must obtain food handler license
• Must hold CPR/First Aid certifications within six months of hire

Along with competitive pay, the YMCA of Greater Toledo offers exceptions benefits which include the following:

• Complimentary YMCA membership for all employees. Full time employees will receive a complimentary YMCA membership for their entire family.
• A rewarding career with professional growth and advancement opportunities
• A challenging and fun work environment with creative and talented individuals.
• Full time employees are eligible to receive quality health insurance (medical, dental and vision) with affordable premiums.
• Full time employees also receive (at no cost to them) Long Term Disability and Life Insurance coverage.
• All employees are eligible to participate in the YMCA's excellent retirement fund.

The YMCA of Greater Toledo is a drug free workplace and is committed to a policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, age, genetic information, disability or veteran status.