Member Services

• Composes and types routine correspondence, including, but not limited to: memorandums, letters, Club announcements, member newsletters, and reports.


• Maintains electronic member and prospective member databases and hard files. Creates and maintains accurate and efficient filing systems. Assists Membership Director with administrative tasks.


• Answers member and prospective member questions with accuracy and efficiency.


• Initiates telephone correspondence with prospective members to introduce the Club and Club amenities. Handles event reservations and attends functions as needed.


• Prepares and distributes various Club mailings, including, but not limited to: Club announcements and sales information. Creates mail merges from electronic files.


• Maintains adequate inventory of membership sales kits and various Club and Membership notices and information. Regularly updates neighborhood kiosks with upcoming events.


• Operates key office machines, including, but not limited to: computer, calculator, fax machine, and copier. Demonstrates proficiency in Outlook, Word, Publisher, and Excel, among other applications.


• Orders and maintains office supplies and collateral for membership kits.


• Performs various administrative and sales duties during Club events. Handles social media needs.


• Maintains complete understanding of membership categories, sales processes, and new member enrollment processes.


• Assists in the preparation of monthly membership reports for the facility manager and owners.


• Maintains regular and reliable attendance.


• Performs other duties as required.

This job description is not an exclusive or exhaustive list of all job functions that an associate may be asked to perform from time to time.

• Ability to read and speak English in order to perform the duties of the job (e.g., the associates are required to communicate with English-speaking customers or co-workers, the manuals for the equipment the associates use are in English).


• Proficient in Microsoft Office applications.

• Associate's degree (AA) or equivalent from a two-year college; or six months to one year of related experience or training; or equivalent combination of education and experience.

• Frequently sits, talks, hears, and uses hands.


• Regularly walks and stands.


• Occasionally reaches with hands and arms, stoops, kneels, crawls, and crouches.


• Occasionally lifts up to 25 pounds.