Member Services Associate, Midwest City YMCA

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership sales, tours, answer and direct phone calls,
• Provide program information, input membership and program information, accept payment/cash register/receipts,
• Schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.