Member Services Call Center

Join an organization with over 120 years of reliability in helping people get where they’re going. There are full-time and part-time positions available.

We are looking for dynamic individuals to join our Member Services Call Center. These positions are located in Voorhees, New Jersey. Hybrid remote work may become available after 8 weeks in our offices. The hybrid schedule could consist of 3 days remotely and 2 shifts in our offices.

AAA is there for our members in their time of need every day and every night, including holidays. There are immediate openings for shifts that include nights and weekends.

The Member Services Representative works in the call center and receives phone calls primarily from members seeking roadside assistance or membership information. The incumbent will assess the emergency and/or contact a roadside assistance provider to ensure prompt service. This position provides excellent customer service, providing members with information and resolving issues. The incumbent acts as a representative of the organization, providing prompt, accurate service and information to promote membership benefits. In his role, the candidate will:

• Ensure delivery of excellent customer service to members who contact the call center, coordinating with internal and external partners to resolve inquiries regarding emergency road service and membership.
• Confer with customers by telephone or in person in order to provide information about services, to include purchase of or renewal of membership, or to obtain details of complaints.
• Assess member’s needs and identifies the most effective source to ensure timely assistance and appropriate service.
• Identifies opportunities to cross sell other products, services and promotions offered.
• Explains membership benefits and, if applicable, additional charges related to services

The ideal candidate must have 1-2 years of call center experience. Excellent customer service and interpersonal skills. A Good understanding of the four-county area (Camden, Gloucester, Cumberland, and Salm Couty). Ability to cross sell products and services and to read and interpret maps, the ability to work under pressure and multitask. Strong communication and telephone skills and knowledge of MS office is required. Bilingual is a plus.