Member Services Coordinator

Join our Team! Leland Management is seeking a Member Services Coordinator for one of our communities in the Summerfield, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 16 consecutive years, including winning first place in our category for 2021! The position is full-time with competitive pay and excellent benefits.

Summary: Serves as the primary front-desk point of contact for residents, guests, vendors, and staff. Provides professional customer service and administrative support to ensure resident needs are addressed promptly and that services are delivered in alignment with Leland Management standards and the Board of Directors’ goals, policies, and the Association’s operational needs.

Duties and Responsibilities:

• Answers incoming calls, provides accurate information, and routes calls/messages to appropriate parties. Greets and assists residents, guests, customers, and vendors entering The Horizon Center.
• Prepares and formats emails, forms, notices, and other correspondence as needed; maintains professionalism and confidentiality.
• Performs administrative tasks and special assignments as directed by the Member Experience Manager.
• Receives, logs, and directs UPS, FedEx, U.S. Mail, and other vendor deliveries.
• Maintains cleanliness and organization of the lobby and reception area to ensure a welcoming environment.
• Monitors the facility and supports enforcement of Recreational Rules & Regulations to promote safety and an enjoyable resident/guest experience; escalates concerns per established procedures.
• Follows opening and closing procedures, including securing and locking the facility in accordance with safety requirements.
• Operates standard office equipment (copiers, printers, fax/scanners) and reports issues as needed.
• Processes new homeowner, renter, and non-owner paperwork; verifies completeness and coordinates follow-through to completion.
• Utilizes applicable systems and software (e.g., resident database, Outlook, Paylocity) to maintain records, communicate updates, and support daily operations.
• Prepares weekly deposits and balances/reconciles related logs and ledgers (e.g., fax/copy charges, resident ID/barcodes) in accordance with established procedures.
• Provides routine administrative support to the Member Experience Manager and other assigned leadership as needed.
• Maintains, orders, and stocks front-desk forms; updates and posts signage as directed.
• Maintains daily communication with the Executive Assistant regarding resident needs, facility issues, and operational updates.
• Completes incident reports accurately and promptly; notifies appropriate personnel per policy. 

Education: High school diploma or equivalent required.
 

Experience: Two (2) years of administrative/clerical or customer-service experience preferred (front desk experience strongly preferred).
 

Skills: Proficiency with Microsoft Outlook and standard office software; strong typing and written communication skills; ability to manage multiple priorities, maintain accurate records, and handle sensitive information with discretion.

Reasoning Ability: Ability to solve problems involving multiple variables and to interpret and follow instructions provided in written and/or verbal form. Demonstrates effective interpersonal skills, sound judgment, and decision-making. Uses basic math skills (add, subtract, multiply, divide) and the ability to accurately perceive, comprehend, and analyze situations, data, and incidents.

Physical Demands: Must be able to stand, walk, sit, talk, and listen. Must be able to use hands and fingers for computer work and paperwork. Must be able to lift and/or carry up to 10 pounds. Specific vision abilities required include close vision, distance vision, and color vision.

Work Environment: Must be able to work independently with minimal supervision and collaborate effectively with others. Role requires frequent verbal and face-to-face interaction. Must be able to work the hours necessary to perform the job. Vacation scheduling will be coordinated in accordance with company requirements and departmental coverage needs.

This is a guideline, not an all-inclusive job description. The information in this description reflects the general scope and level of work performed by employees within this classification. This is not a complete list of all duties, responsibilities, or qualifications required of employees assigned to this position; therefore, management has the right to assign or reassign schedules, duties, and responsibilities at any time. An updated version may be provided or discussed.