Member Services Coordinator - Accelerator

Role: Member Services Coordinator - Accelerator

Reports To: Julia Newman

Location: Buckhead, Atlanta

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 2x/week in their local office. We welcome employees to utilize office space more than that where possible.

The Member Services Coordinator plays a critical role in supporting the teams responsible for providing the ultimate member experience across multiple World 50 Accelerator groups. This role is the foundation of the Memberships team. As a Member Services Coordinator, you would concurrently manage a range of tasks—from ensuring accurate member intel is captured in our CRM system to assisting with high touch, detailed group-related projects. Your attention to detail will ensure our members receive personalized service with exceptional care. 

Member Services Coordinators receive training and support to continually expand their skills. As you master the intricacies of the role, you'll have the opportunity to transition into a dedicated partnership with a single membership community, collaborating closely with the Group Leader to enrich the member experience. If you want to play a role in shaping member experiences, grow your career, and become an essential part of our mission—the Accelerator Member Services Team might be for you.

Key Responsibilities 

• Work closely with World 50 Accelerator communities on the execution of all membership activities


• Create and maintain accurate member information in Salesforce that shapes members' experiences.


• Manage special projects and research related to membership communities


• Draft emails and information to be sent to members


• Assist with coordinating event details and logistics, such as name cards, member intel, bios, etc.


• Help Member Services Associates and Group Leaders with the preparation and follow-up for member interactions, including but not limited to pre-call research, call notes, check-in meetings, and data input into Salesforce 


• Travels to two times yearly to support Member Gatherings in person

Requirements

• Communication - Timely, clear and professional written and verbal communication.


• Stakeholder management -  Ability to build trust and accountability.


• Collaborative - Able to build a shared understanding of goals, shares expertise and builds mutual respect.


• Customer Service Mindset - Responsive and professional. Gets satisfaction from serving members and anticipating needs.


• Humility - Proactively seeks feedback and implements it. Takes ownership of mistakes.


• Curiosity - Seeks to understand wider business impact, seeks innovation.


• Time management - Blocks out time, plans out tasks, well-managed inbox, uses productivity tools.


• Attention to detail - Pursues perfection, seeks reviews of work and utilises tools to ensure high standards.


• Prioritization - Assesses tasks, manages resources and tracks deadlines.

Education/Experience

• Bachelor’s degree (Business, International Relations and Economics or similar preferred).


• 0-3 years of experience in hospitality, customer service, retail or events.


• Experience with CRM database (Salesforce.com a plus).


• Strong knowledge of Microsoft Office Suite.

Company Overview 

World 50 Accelerator accelerates innovation in the world’s most respected organizations. Our mission is to help executives understand the cutting edge of innovation in their field, and to evaluate key partners more effectively while navigating the journey to transformation. We help executives focus on what truly matters by saving time and resources, reducing risk, and cutting through the noise of vendors, conferences, and analysts.

World 50 Accelerator is wholly owned by World 50 Group, an organisation that is committed to facilitating collaboration among top executives and thought leaders around the world.

Why World 50 Group?

• Impactful Work: Play a pivotal role in shaping the future of inclusion among top global executives.


• Diverse & Inclusive Culture: Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.


• Collaborative Environment: Work alongside passionate and talented colleagues who share your drive for making a difference.


• Growth Opportunities: Access to professional development, networking, and the chance to grow within an innovative, global organisation.

As a purpose-driven company, we are committed to fostering an inclusive, diverse, and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.