Member Services Coordinator - Unlimited Growth Potential

How will this role have an impact?

The Member Services Coordinator provides prompt attention and follow-up to members regarding their experience with Signify Health. The Coordinator creates internal cases to appropriately investigate member feedback, and document accurate findings for future follow-up by Signify Health and/or health plans. Works diligently to meet department goals. The Coordinator also takes a high volume of incoming calls. The Signify Health Member Services department operates 7 days a week / 11 hours per day. Shifts may include both weekend days (Saturday/ Sunday) and traditional weekdays (Monday- Friday).

Essential Job Responsibilities:

• Answer and follow up on all member inquiries in a timely fashion
• Provide great customer service both verbally and written
• Answer a high volume of incoming calls
• Work in multiple systems at the same time
• Be on time, ready to work at the assigned work location on a daily basis
• Manage time effectively
• Respond well to coaching and supervision
• Actively demonstrate teamwork at all times
• Ability to work overtime

Additional Job Responsibilities:

• Participate in staff meetings, conference calls, and other meetings as needed
• Complete reports as requested by Supervisor
• Assist/coach/coordinate with other team members
• Attend training sessions to acquire/enhance skills related to programs offered
• Perform other incidental and related duties as required

QUALIFICATIONS:

Education/Licensing Requirements:

• High School Diploma or equivalent
• Bachelor's Degree preferred

Experience Requirements:

• Minimum of 2 years successful work experience in a related field
• Prior experience in a fast paced customer service environment
• Prior experience working in call center or inbound calls environment

Essential Skills/Experience:

• Speak, read, and write English fluently
• Good verbal and written communication skills
• Proven ability to prioritize and multitask
• Advanced skills in Google Suites
• Accurate data entry skills

Essential Characteristics:

• Self-directed and organized
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented, catches errors early
• Customer service oriented with a sense of urgency
• Ability to work under pressure and independently
• Ability to take direction

Working Conditions:

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Use office equipment and machinery effectively
• Work effectively with frequent interruptions
• May require occasional overtime to meet deadlines

The base salary hiring range for this position is $16.50 to $28.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.