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Position: Member Services Representative - Full Time - Overnight Hours
FLSA Status:Non-Exempt (Hourly)
Reports to:General Manager
Special Requirements:
SUMMARY DESCRIPTION
TheMember Services Representativeis responsible for creating a positive Judgement Free member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS / REQUIREMENTS
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
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