Member Services Representative

Member Services Representative – Elevate Customer Experiences

Job Location: Chamblee, GA

Overview

Our client is seeking a passionate, service-oriented professional to join their team as a Member Services Representative at their Member Operations Center. This role is perfect for someone who thrives in fast-paced environments, has a knack for building relationships, and excels in delivering exceptional customer experiences.

What You’ll Be Doing

As a Member Services Representative, you will be the direct point of contact for members, ensuring their travel experiences are seamless and stress-free. You will handle trip logistics, coordinate reservations, and anticipate customer needs, all while delivering an elevated level of service.

Your ability to solve problems efficiently, communicate effectively, and build strong relationships will directly impact on customer satisfaction and operational success.

Key Responsibilities

• Monitor and coordinate daily flight activity to ensure seamless execution


• Build relationships with members, listening and engaging to provide personalized service


• Facilitate trip logistics, handling reservations, ground transportation, catering, and special requests


• Manage member trip profiles, ensuring accuracy and timely communication


• Solve issues proactively, providing clear and effective solutions to delays or scheduling challenges


• Ensure a smooth transition between flight briefings and shift changes, maintaining accuracy across all service interactions

What You Bring to the Table

• 2–5 years of customer service experience, ideally in a high-touch, fast-paced environment


• Strong written and verbal communication skills


• Ability to work both independently and in a team setting


• Exceptional attention to detail, with a commitment to providing top-tier service


• A proactive, solution-driven mindset, ready to anticipate and address member concerns

Preferred Qualifications

• Bachelor’s degree in Aviation Management or a related field (preferred but not required)


• Prior experience in guest relations, airport operations, scheduling, or dispatch is a plus


• Ability to adapt quickly in a fast-paced and evolving work environment

Compensation & Benefits

• Competitive salary: $61K–$93K, based on experience
• Tuition reimbursement for continued learning and professional development
• 401(k) with competitive matching
• Comprehensive medical, dental, and vision insurance
• Access to mental health and wellness resources
• Career growth opportunities in a dynamic service-focused role

Ready to Make an Impact?

If you thrive in customer service, enjoy problem-solving, and have a passion for delivering premium experience, apply today!

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