Member Services Representative

Description

Are you a career-focused customer service professional who leads and listens with empathy? We are hiring a full-time Member Services Representative for an onsite position at our company headquarters.

Compensation: $20.00 per hour plus benefits (medical, dental & vision insurance, 120 hours of PTO, 401(k) program with an employer match, and more)

Work Schedule: Monday-Friday 9:00 AM - 5:00 PM

Location: 1301 International Parkway, Suite 300, Sunrise, FL 33323

ABOUT US

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

WHAT YOU BRING

This opportunity is a great stepping stone for individuals looking to expand their customer service excellence by breaking into the corporate world. Our Member Services Representative team is responsible for the following:

• Responding to member questions and requests via phone and email
• Answer member benefit coverage questions
• Partner with other departments to verify member requests regarding claims, payments, enrollment, and transport needs
• Notate member accounts to ensure information is up-to-date
• Assist with member fulfillment requests as needed
• Maintain knowledge of current department standards and processes

WHAT WE NEED FROM YOU

• 2+ years of work experience providing phone-based customer service
• Data entry and computer skills
• Clear and respectful phone presence
• High school diploma or GED equivalent
• Reliable transportation to commute to and from the office each working day
• Bilingual a plus (not required)
• 2+ years of work experience providing phone-based customer service
• Data entry and computer skills
• Clear and respectful phone presence
• High school diploma or GED equivalent
• Reliable transportation to commute to and from the office each working day
• Bilingual a plus (not required)

WHAT WE WILL PROVIDE YOU

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

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