Member Services Representative

Description

The United States Naval Institute

Founded in 1873, the non-profit U.S. Naval Institute (located at but not part of the United States Naval Academy in Annapolis, MD) is the independent forum for those who dare to read, think, speak, and write to advance the professional, literary, and scientific understanding of sea power and other issues critical to global security. The Institute plays a key role in the nation’s ongoing discussion of defense and global security policy and aims always to be the organization that tests the conventional wisdom and explores the power of new ideas.

The Member Services Group is responsible for the day to day interaction with our members and the fulfillment of the products we produce for them.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Work as part of a team, entering new and renewing members and subscriptions into our database, performing customer verifications, confirming order details, inputting accurate payment information, and accomplishing various other activities to serve our 30,000 Members
• Process government and interdepartmental orders
• Communicate courteously through incoming and outgoing phone calls and emails with members/customers regarding requests and questions that arise involving orders, missing issues, billing, cancellations, technical problems with online access, and issuing refunds
• Interact closely with the Press Department processing author, tradeshow, and other special order requests
• Maintain database accuracy and proficiency in each application
• Suggest additional membership related products and services of the U.S. Naval Institute such as Auto-Renewal option, Naval History magazine, books, insignia items, and Life Membership to our Members

Requirements

• Must have excellent verbal and written communication skills and be able to work both independently and as part of a team
• Proficient in various computer applications, such as Microsoft Office and Outlook - Salesforce experience preferred
• Must be able to multi-task, respect deadlines, prioritize work load and possess the capacity to learn and apply new concepts quickly - with a high degree of accuracy and attention to detail
• Ability to quickly and appropriately evaluate and handle unforeseen problems and circumstances which may occur
• Prefer a minimum of five (5) years of experience in customer service roles 

The United States Naval Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.