Member Services Representative

What We Offer Our Employees

• Competitive pay + robust benefits while working in one of the most beautiful island communities on the east coast
• Commute incentive pay
• Hiring Bonuses
• 2 great health benefit plans to choose from, one option is FREE for employee only coverage!
• Dental, vision, accident, critical illness, and supplemental life insurance coverages available
• Life insurance, short-term, long-term disability, and employee assistance program provided at no cost to employee
• HSA employer contribution
• Paid holidays and accrued time-off
• 401k contribution match, immediate vesting after 1 year
• Wellness benefits pay for fitness reimbursement, smartwatch contribution, and more!

This is a full-time position, with a varying schedule and weekend hours. Starting pay for this position is $18 an hour.

Purpose of Position

• To provide exceptional customer service for all authorized users of KICA facilities and amenities.
• To promote a sense of Community and to encourage island-wide use of KICA facilities and amenities.
• To coordinate and communicate with, volunteers, KICA staff and managers, other Kiawah entity recreation departments, contracted services, and other island employees.

Responsibilities and Duties

• Provide KICA standard customer service at the Sandcastle and other KICA facilities.
• Process new members and update existing members’ information
• Collect fees for facility usage and post to appropriate accounts.
• Provide necessary orientation to volunteers, caterers, and patrons using the facilities.
• Assist in the maintenance of records, contracts, events, and reservations.
• Assist with events, as necessary.
• Coordinate with facilities staff to ensure that fitness equipment remains clean, with an available supply of clean towels and cups for member use.
• Follow all company policies and procedures to the Kiawah Standards.
• Other duties as assigned.

Qualifications and Abilities

• Associate’s degree in related area or equivalent experience given preference.
• Ability to interact effectively with members, guests, KICA staff, and Committee members.
• Adaptable to flexible working hours including weekends, nights and holidays.
• Proven customer service skills.
• Excellent oral and written communication ability.
• Computer skills to include data entry and basic knowledge of Microsoft Word and Excel.
• Knowledge of PowerPoint, Publisher, Adobe InDesign, and other creative software is a plus.

Physical Requirements:

• Prolonged periods standing, walking, and/or sitting at a desk.
• Must be able to work in a variety of weather conditions, especially the summer heat.

Other requirements:

• Pass a pre-employment drug screen, criminal background check, and driving record check.
• Possess a valid South Carolina Driver’s License

Kiawah Island Community Association is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.