Member Services Representative

About the role

Plastin is expanding the Member Services department and we're seeking a customer service professional ready to help fix the broken health care system! The Member Services Representative will take incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member’s eligibility & benefits. The MSRs are primarily responsible for educating members on how to maximize the use of their benefits. This position is full time and will work Monday - Friday, 8:00 AM - 4:30 PM. This position is in office and does not offer hybrid, or remote work opportunity.

What you'll do

• Handling client's questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired. 
• Providing eligibility and benefits to providers offices 
• Enrolling new members and clients manually as needed 
• Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card 
• Ad-hoc help with data clean-up in our system, and other compliance related tasks

Qualifications

• High school diploma or equivalent 
• Verbal and written communication skills including active listening 
• Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint) 
• Proficient computer skills with the ability to learn new software 
• Demonstrate attention to details 

Physical Requirements 

• Able to sit for up to 8 hours a day 
• Able to talk to on the phone for up to 8 hours a day 
• Repetitive tasks each day

Planstin's Employee Benefits: 

• 12 paid holidays plus 3 weeks of paid time off to balance work and life. 
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being. 
• Discounted membership to Zion Healthshare.
• Free membership for you and your dependents to Primestin Care.
• Invest in your future with a 401k plan backed by a solid 4% match from us. 
• Free snacks and regular lunches available onsite. 
• Take your career to new heights with our dedicated training programs and a team environment that’s all about support and growth. 
• Build strong connections with colleagues at our frequent, fun team-building events.