Member Service Representative| Fit Fusion

• Greets all members & guests with a focus on member engagement and retention.


• Assists with membership, retail and tanning product sales.


• Promotes membership privileges including tanning, group fitness, small group training and childcare.


• Delivers on new member enrollment expectations.


• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.


• Answers phones in a courteous, helpful, professional manner


• Communicates special events to members and guests,


• Facilitates all member requests or forwards to a manager.


• Maintains a professional and courteous disposition.


• Is an expert in all club facility, services, programs and schedules/hours of operation.


• Maintains a clean and organized work area,


• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.


• Performs opening and closing checklist and duties. 
  

• Minimum 1 year of experience in a service-oriented position preferred.


• Ability to communicate effectively and demonstrate proficiency in reading and writing skills. 


• Strong customer service orientation


• CPR/AED certification required (can be obtained within 30 days of hire) 

• Must be able to lift or move up to 50lb. 


• Physical effort required for daily duties include prolonged standing and walking. 

• Reports directly to the General Manager and Assistant General Manager.