Member Services Representative

What you’ll bring to the table: (Responsibilities)

• Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to a member’s account


• Serve as subject matter expert for various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquiries 


• Analyze member account issues, troubleshoot, and negotiate resolutions


• Assist in processing missing dining benefit transactions


• All other duties as defined by management

Do you have the right mix of ingredients: (Requirements)

• High School Diploma or GED required


• At least 2 years of inbound call center or customer service experience


• Experience using call center computer software


• AS400 system experience preferred


• Ability to type 30 WPM


• Knowledge of Microsoft Office Tools and internet search engines


• Strong written and verbal communication skills


• Attention to detail

What you’ll love about us:

Comprehensive benefits package, which includes:

• This is a full-time, nonexempt position; the base compensation for this opening is expected to be $20-$23 per hour, based on candidate experience, skills, and other factors


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  • Competitive Paid Time Off and company holidays
  
  
  • Generous dining reimbursement when you dine with our restaurant clients 
  
  
  • 401(k) plan with a company match
  
  
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  
  
  • Partnership with Rx n Go, offering certain prescriptions for free
  
  
  • Two dental plan options and a vision plan
  
  
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  
  
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  
  
  • Short Term and Long Term disability 
  
  
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
  
  
  • Employee Life Assistance Program
  
  
  • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.