Are you interested in fitness and wellness?

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!


• Answer phones in a friendly manner and assist callers with a variety of questions.


• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.


• Respond to member questions and concerns in a timely and professional manner.


• Conduct beverage or merchandise purchases on the point of sale system.


• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.


• Adhere to policies and procedures outlined in the employee handbook.


• Exceed the minimum required daily statistics.


• Assess and assist in emergency medical situations as per training.


• Uphold rules and policies in the facility.


• Provide backup support for any employee who is absent.


• Uphold integrity and security of sensitive company documents.


• Lead by example and maintain consistent accountability.


• Communicate between staff members any changes or information that is pertinent to their positions.

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.


• Check members into fitness classes daily using Datatrak systems.


• Create new memberships and guest accounts for members.


• Uphold integrity and security with member documents and sensitive information at all times.

• Keep the front desk area and lobby clean and orderly.


• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.


• Clean all exercise equipment and tanning beds.


• Clean restroom and wet area and keep stocked.


• Complete daily and weekly cleaning responsibilities.


• Complete walkthroughs of club every 20 minutes.

• Track Key Performance Indicators such as guest counts, cancels, info calls


• Assist with inventory counts.


• Uphold the positive, energetic, upbeat culture of Planet Fitness.


• Be a brand ambassador by leading a judgement free lifestyle.


• Be aware of all marketing efforts including enrollment rates.

• Positive friendly attitude


• Must be 18 years of age or older


• Basic computer proficiency with an eye for accuracy


• Punctuality and reliability is a must


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations


• Positive leadership and diplomacy


• Problem solving


• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

• Visible continuous activity during shift


• Continual talking in person or on the phone to members during shift


• Must be able to lift up to 50 lbs.


• Frequent climbing, balancing, kneeling and crouching during shift


• Frequent cleaning of equipment and facilities