Member Services Specialist

Background

CapRadio is a mission-driven public media organization that exists to create more informed, involved and educated communities. We are the only nonprofit broadcaster in the region that operates a 20-person local newsroom and develops locally produced news, classical music and jazz shows. We connect with communities through radio broadcasting, live streaming, newsletters, on-demand audio, live experiences and more. 

CapRadio is recognized for our fact-based, nonpartisan news coverage, state politics and government accountability reporting that is aired daily by NPR stations throughout California, hyperlocal community-engaged journalism and locally hosted classical music and jazz programs. Each week, nearly 500,000 people in the region choose CapRadio as a valued source of news, storytelling, music and events. 

As a 100% community-supported organization, CapRadio’s Member Services team plays a critical role in sustaining our public service mission by interacting with our members, creating personalized touchpoints and communications, and strengthening the connection we have with our community. This is an exciting opportunity to join a dynamic, collaborative team that is building a strong and sustainable future for public media in the region.

Who we’re looking for

The Member Services Specialist is responsible for actively engaging in stewardship and cultivation efforts to achieve member retention, acquisition, and growth goals, enhance our understanding of and relationship with members, and maintain the overall health of our member data. We are looking for detail-oriented, affable candidates who are passionate about providing an exceptional experience for our members by supporting daily membership operations and communications. This position routinely interacts with CapRadio members and the community through phone, email, and in-person engagements.

If this sounds like you, then you should apply for CapRadio’s Member Services Specialist role!

Position responsibilities

• Lead standard donor gift processing and acknowledgements to ensure effective stewardship through accurate attribution and recording and the preservation of data health and confidentiality. 
• Perform general stewardship, cultivation, and recapture outreach communications to achieve membership retention and growth goals and nurture relationships with our member base.
• Serve as the initial point of contact for inbound inquiries to resolve issues, provide support, and represent CapRadio to members and the community.
• Work cross-functionally to support member intelligence that bolsters our understanding of individual members, key members segments, and non-members to deepen relationships with our donors and community and inform fundraising strategies and broader communications.
• Support Member Services team on initiatives and other tasks that help achieve ongoing operations, stewardship, retention, and cultivation goals. 

• Ability to organize and manage multiple priorities.
• Must be familiar with or eager and willing to understand public media.
• Must be comfortable asking individuals for financial contributions.
• Must be able to address customer issues and ensure effective and long-term problem resolution.
• Strong interpersonal skills, attention to detail and proficiency in CRMs (e.g., Raiser’s Edge, Salesforce, etc.).
• Intermediate to advanced skills with Google Workspace and Microsoft Office products, especially Excel and Google Sheets.

Background Check

CapRadio will require the employment and education verification for the new hire.

CapRadio also offers:

Medical, dental and vision insurance

Retirement plan with employer matching

Paid holidays

Flexible vacation

Paid sick leave

Group life insurance

Flexible spending plan for health and dependent care