Member Services Specialist - Harrisonburg Branch

Description

University of Virginia Community Credit Union Members deserve the best, which is why we seek to engage talented and enthusiastic people who have a passion for excellence and a commitment to the credit union ideal of service and financial education. Be a part of something special – a not-for-profit financial cooperative with the social purpose of people helping people.

SUMMARY:

Successful Member Service Specialists serve in a universal specialist role, and provide an exceptional member experience by handling every client need from sales to service. The incumbent will possess a deep knowledge of teller, ATM, online, and mobile banking services; the ability to open new accounts, certificates, and IRAs, while maintaining expert knowledge on all credit union products to effectively present solutions to our members. Qualified candidates will be reliable, adaptable, sales and service oriented individuals who are adept at teamwork and able to use good judgment to satisfy members’ financial needs.

DUTIES AND RESPONSIBILITES:

• Ensure Members are promptly and professionally served
• Actively educate and refer Members to resources available within the Credit Union
• Refer products and services to our Members
• Provide members with a one-stop experience in processing transactions and fulfilling their sales and service needs
• Retain and deepen existing member relationships, and establish new relationships using a needs-based approach
• Perform teller transactions at a high level, including deposits, withdrawals, transfers, and loan requests, among others
• Assist with opening and closing duties for the branch
• Promote, explain, and cross-sell credit union products and services, including checking accounts, debit & credit cards, electronic services, consumer loans and business accounts and services

Requirements

QUALIFICATIONS:

• 3 years of experience working in a similar or related setting in a Financial Institution
• Exceptional communication skills
• Approachable and friendly
• Thrive in a fast-paced environment
• Ability to perform basic math skills
• Cash handling experience is preferred
• High school diploma is required
• Bilingual English & Spanish strongly preferred; additional compensation is available to those with this skill set

Bilingual English & Spanish strongly preferred; additional compensation is available to those with this skill set

BENEFITS:

We offer an attractive suite of benefits to full-time employees including: Health, Dental, Vision, a company Retirement Plan Contribution of up to 7% after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Full-time employees accrue Paid Time Off starting with 18 days accrual annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union & Member Options, LLC, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.