Member Services Supervisor - Bilingual (English/Spanish)

We have two opportunities to join the Alliance as a Member Services Supervisor in the Member Services Department. Bilingual (English/Spanish) is required.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Member Services Call Center Manager, this position:

Supervises, mentors, and trains assigned staff, acts as a subject matter expert, and provides guidance on Member Services functions
Develops, implements, supports and participates in departmental and cross-departmental activities, projects, programs, workgroups and committees
WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description and list of requirements click here. Knowledge of:
Bilingual (English/Spanish)
The Medi-Cal program
The methods and techniques of research, analysis and reporting
The principles and practices of performance management
The principles and practices of supervision and training
Ability to: Train, mentor, supervise, and evaluate the work of staff
Promote an atmosphere of teamwork and cooperation and motivate staff to achieve goals and objectives
Learn and explain member benefits related to the Medicare Program
Act as a technical resource and explain regulations, processes, and programs related to area of assignment
To provide leadership, facilitate meetings, and guide employees in the resolution of issues

Education and Experience: Bachelor's degree in Social Sciences, Health, Business, Psychology or a related field
A minimum of three years of experience in public assistance, human services, or health services programs including a minimum of one year of supervisory experience (a Master's degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER INFORMATION We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
While some staff may work fulltime telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
The full compensation range for this position is listed by location below.

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).

Santa Cruz County Pay Range

$64,059-$102,502 USD

Merced County Pay Range

$58,293-$93,288 USD

Monterey County Pay Range

$64,059-$102,502 USD

Mariposa County Pay Range

$58,293-$93,288 USD

San Benito County Pay Range

$64,059-$102,502 USD

OUR BENEFITS Medical, Dental and Vision Plans
Ample Paid Time Off
12 Paid Holidays per year
401(a) Retirement Plan
457 Deferred Compensation Plan
Robust Health and Wellness Program
Onsite EV Charging Stations
ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet .

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.