Member Solutions Associate

Description:

This role will primarily work delinquent loans that are less than sixty days past via the auto dialer. They will be responsible to discuss payment and loss mitigation options with members. They will answer inbound calls and need to be able to assist members or get them to the correct person who can.

Work accounts primarily less than sixty days past via the auto dialer or through inbound calls received.

Negotiate arrangements with members via multiple channels. Phone, text, chat, and/or email.

Properly pend accounts out so we can follow-up as needed.

Maintain a high standard of professionalism at all times with members and co-workers.

Has the ability to assist in multiple areas including late state and clerical, when applicable.

Educates members as to any loss mitigation options available to them. Can analyze information to recommend the best possible outcome for the member and Credit Union.

Performs other duties as assigned.

Additional Skills & Qualifications:

MUST HAVES:

High school diploma or equivalent.

Minimum 45-55wpm typing test.

Possess 1-2+ years of member service/customer service skills utilizing empathy and active listening. Ability to take inbound and place outbound calls of up to 75-100 calls per day.

Must be able to learn all account types, loss mitigation tools, and department specialty areas.

Must be tech savvy with ability to navigate in multiple computer screens/windows/monitors at one time.

Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.

Must have experience or ability to gain proficiency in all programs and systems used for this job.

Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

NICE TO HAVES:

Previous call center experience.

Financial services industry experience.

Experience in a collections environment.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.