Member Support Specialist

Salary :

$20 - 23 hourly

Company : Freedom Boat Club

Job Type : Full Time

Plymouth, Ma 02360

Number of Applicants

000+

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Job Description - Member Support Specialist

Responsive recruiter

Benefits:

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

The Member Support Specialist plays a vital role in delivering a world-class customer experience to Freedom Boat Club members. This position is responsible for assisting members with their inquiries, supporting their boating needs, and ensuring a seamless and enjoyable club experience. The Member Support Specialist acts as the primary point of contact for members, providing information, resolving issues, and coordinating with other departments to keep members boating.

JOB DUTIES/RESPONSIBILITIES:

Serve as the first point of contact for member inquiries via phone, email, and in-person interactions.

Assist members with reservations, scheduling, and general questions about club operations.

Provide clear and accurate information about club policies, boat usage, safety procedures, and membership benefits.

Address and resolve member concerns or complaints promptly and professionally, escalating issues as needed.

Coordinate with service, dock, and operations teams to ensure boats are ready and available for member use.

Support onboarding of new members, including orientation and training on club procedures and boat operation basics.

Maintain accurate records of member interactions and feedback to help improve club services.

Support Accounting Department with particular focus on member fuel billing, FBC+ billing and amenity boat billing

Participate in post-experience follow-up to ensure member satisfaction and encourage ongoing engagement.

Assist with club events, communications, and member engagement initiatives as needed.

Additional duties as assigned by Management.

REQUIREMENTS:

Strong customer service, communication skills and phone etiquette.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Problem-solving skills and a positive, team-oriented attitude.

Familiarity with boating or marine industry experience is a plus, but not required.

Be proficient with the Microsoft Office suite with an emphasis on MS Excel

Accounts Payable / Accounts Receivable experience a plus. QuickBooks experience preferred but not required.

Consistently treats customers and coworkers with dignity and respect

Shows resolve and overcomes difficulties in a positive and productive manner

Willingness and ability to learn new technologies and troubleshoot tech problems when they arise.

Uses technology to increase productivity and keeps technical skills up to date.

Compensación: $20.00 - $23.00 per hour

Freedom Boat Club of Greater Boston & Cape Cod
Freedom Boat Club of Ocean and Monmouth Counties, New Jersey

We are a Freedom Boat Club franchise owned and operated by the Carrick Group LLC/M&M Jersey Marine LLC. We operate 20 Massachusetts club locations and nine New Jersey (north Jersey shore) club locations with our operations center located in Plymouth, MA.

Freedom Boat Club is the world's oldest and largest membership boat club with over 30 years of experience offering members access to over 400 locations in the U.S., Canada and Europe. We take care of the maintenance, cleaning, repair, insurance and storage. The fleet includes bowriders, pontoons, and center console fishing boats.

https://www.freedomboatclub.com/

We work in this field because it’s fun!

Solitude. Fishing. Adventure. Sandbars. Sightseeing. Watersports. Family Time.

This is why we do it. We do it for the fun. We do it for the firsts. We do it because we love to see the smiles, the pictures, the fish, and the accomplishment. We truly get joy from witnessing the joy we bring to others. Some would say we work so you can play. While we don’t disagree, we don’t always feel like what we do is work. We’re pretty committed to the concept of successful and casual. Suits and ties have no place here, we traded those in long ago for boat shoes and sunscreen.

Original job Member Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Member Support Specialist

Job Description - Member Support Specialist

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