Membership & Events Assistant

Essential Functions include but not limited to the following:

• Member Services & Front Desk Responsibilities


• Greet and assist members and guests upon arrival, creating a positive first impression


• Answer incoming phone calls promptly and courteously


• Return member calls in a timely and professional manner


• Assist members with upgrades, downgrades, and hardship requests


• Conduct member amenity tours


• Input guests on the gate list through Front Steps for tours and events


• Transfer billing inquiries or title company calls to the Accounting Department


• Maintain the highest level of professional confidentiality at all times


• Maintain and update member files regularly


• Data entry of membership information into Jonas


• Assist with changing member numbers in Jonas


• Delete dependent children over age 25 in Jonas (completed on Fridays)


• Assemble and maintain membership packets, applications, and ACH forms


• Ensure copies of membership packets and forms are always available


• Email new members requesting completed applications when not received


• Check Montgomery County website regularly for deed updates

• Event Support


• Assist with planning and hosting quarterly New Member Breakfasts


• Assist the Membership & Events Director with club events


• Input menus into BEOs for grille and club events


• Maintain Asana with event floorplans and BEOs (entered at least 30 days in advance)


• Keep Outlook and Asana calendars updated with event details


• Make copies and distribute weekly BEO packets to employees every Tuesday


• Assist with development of signage for catering team (buffet signs, bar menus, etc.)

• Office & Administrative Duties


• Operate office equipment including copier, scanner, fax, and computers


• Order office supplies and track inventory using Excel spreadsheets


• Keep printers and copiers stocked with paper


• Maintain front desk and beverage station inventory


• Prepare new member welcome bags (tumblers, hats, folders, etc.)


• Assist with special projects assigned by the Membership & Events Director

• Professional Standards & Expectations


• Maintain professional attire and personal hygiene at all times


• Follow all safety, security, and emergency procedures


• Adhere to BWYCC mission statement and core values


• Follow all standard operating procedures


• Represent the club in a positive, professional, and enthusiastic manner