Membership and Guest Services Associate

Responsibilities:Provide administrative support to the Chief Administrator of Membership and Guest Services, and act in a central role for the following:Processes departments purchase orders and tracks budgets through Museums accounting system and department-specific spreadsheets. Acts as the central contact for budget planningResponds to donation requests of complimentary memberships and guest passes from the community, coordinates materials, and tracks donations and redemptionsOrders name plates for employees of guest-serving departmentsAssists with research, presentations, and reportsArranges departments travel, including travel for consultantsAnswers, directs, and fields incoming phone calls to the Chief Administrator of Membership and Guest ServicesOrganizes files of archival materials and collateral for the Chief Administrator of Membership and Guest Services and manages the organizational structure of the departments shared electronic foldersArranges meetings, including coordinating participants, room bookings, and room set-up, on behalf of the Chief Administrator of Membership and Guest ServicesGathers information about constituents from the Museums customer relationship management system (Tessitura) to assist with customer queries on behalf of the Chief Administrator of Membership and Guest ServicesActs as the point of contact and handles special requests for admission and membershipsActs as supervisors proxy to approve purchase orders and employee timesheetsSupports Chief Administrator of Membership and department with a diverse array of special projects. Past special projects have included benchmarking studies with peer U.S. museums and finding a coffee supplier for the Members LoungeOn occasion, provides on-site support at programs or events (some evenings and weekends will apply)Skills, Knowledge and Abilities:Strong clerical, organizational, and word processing skills (proficient in Microsoft Office Suite, especially Word and Excel)Strong spelling and grammar skillsMeticulous attention to detailGood communication and interpersonal skills, able to conduct well with the public and use good judgmentPleasant and professional telephone, email, and in-person presenceMotivated and able to perform tasks with light supervisionEducation and Experience:Bachelors degree in related field; OR, any equivalent combination of related work experience and/or education from which comparable knowledge, skills and abilities have been achieved.Experience working in an office environment; customer service or hospitality preferredPrevious clerical/administrative support experienceExperience navigating a databaseExperience handling money and confidential personal informationExperience with customer relationship management system, ticketing, or retail systemEqual Opportunities for AllAt the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: [email protected]